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StaffGuide: User Services
Help Desk - Reference Training
StaffGuide: User Services
Resources for Libraries User Services staff
Introduction to User Services
Circulation Department
Circulation Training >
Help Desk - Reference Training
Below are links to the training modules
Subject Librarians
Help Desk Staff intro videos
Help Desk Manual
Handling Damaged Items
Alma Basics (Check-In / Check-Out, Renewals, etc.)
Holds / Recalls / etc.
Fines, Invoice, and Replacements
Course Reserves Information and Procedures
Library Annex - LINX
Lost & Found Procedures
Applications for Library Privileges and Policy
Account and Access Troubleshooting
Library Account Troubleshooting
Database Access Troubleshooting (OpenAthens)
ILLiad Troubleshooting
Rooms (in Mullins Library)
Hours - Maintaining and Updating
User Services Building Duties
DISASTER PLAN
Below are links to the training modules
Reference Training - Module 1
Introduction to reference service
Reference Training - Module 2
More about the reference process and communicating with patrons
Subject Librarians
Jay McAllister - Engineering/Honors
Norma Johnson
Necia Parker-Gibson - Agriculture (except Ag. Business)
Molly Boyd -English/Communication/Journalism
Help Desk Staff intro videos
Estefani and Marissa
Cole
Chas
Ashley
Sydney
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Help Desk Manual >>
University of Arkansas Libraries
365 N. McIlroy Ave.
Fayetteville, AR 72701-4002
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Phone: 479-575-4104
