StaffGuide: User Services

Resources for Libraries User Services staff

Welcome

This guide is designed to help resolve patron access / login issues.  If the issue cannot be resolved quickly, please send questions to libweb@uark.edu.  

Comments and suggestions for improving the guide are also welcome at libweb@uark.edu.  

First Question: Which Login?

Ask yourself and the patron

  • Are you trying to login to your Library Account / OneSearch to place holds, renew books, view checkouts, or save searches and favorites?
  • OR are you having issues with checkouts, locker pickup, or shortened due dates?  
    If yes, go to the page Alma Patron Record Troubleshooting
     
  • Are you trying to login or set up your ILLiad Interlibrary Loan account?
    If yes, go to the page ILLiad Troubleshooting
     
  • Are you trying to login to our databases, ejournals, and ebooks?
    If yes, go to the page Online Access Troubleshooting

Patron Records and Authentication Paths