This guide is designed to help resolve patron access / login issues. If the issue cannot be resolved quickly, please send questions to libweb@uark.edu.
Comments and suggestions for improving the guide are also welcome at libweb@uark.edu.
First Question: Which Login?
Ask yourself and the patron
Are you trying to login to your Library Account / OneSearch to place holds, renew books, view checkouts, or save searches and favorites?
OR are you having issues with checkouts, locker pickup, or shortened due dates?
If yes, go to the page Alma Patron Record Troubleshooting
Are you trying to login or set up your ILLiad Interlibrary Loan account?
If yes, go to the page ILLiad Troubleshooting
Are you trying to login to our databases, ejournals, and ebooks?
If yes, go to the pageOnline Access Troubleshooting
